Please read our Berkemann-USA FAQ before making a purchase to ensure that you have the best possible experience with us.

 

When Will I Receive My Order? At Berkemann-USA our goal is to ship your order within one to two business days after we receive it. There are many factors that can impact order processing times including order volume, weather, and address verification issues. Most orders are shipped via UPS Ground delivery and take approximately 3 to 10 business days to arrive for ground shipping. Delivery times also vary depending upon where you live within the country. If your order does not arrive within the allotted time, please call our Customer Service Dept. at 1-800-837-3739 to track your order. You will receive notification via email once your order has been shipped. 

 

How Can I Track My Order? Once the order ships you will receive a shipping confirmation email that includes a tracking number. You can track your packing using your tracking number at www.ups.com. If you have not received a shipping email within 3-4 business days please reach out to customer service at customerservice@drewshoe.com.

 

Can I Return My Shoes? We want you to be completely satisfied with your purchase. If you are displeased with your Berkemann shoes, feel free to return any unworn item within 30 days of your purchase for an exchange or refund minus your original shipping charges. Be sure to test your new shoes on a soft, carpeted surface, as shoes that are scuffed or worn are not returnable. Returned shoes must also include the return form located on the back of the packing slip that comes with your shipment. The purchaser must pay all return shipping costs. If you would like to exchange an item, we will gladly send your new order with no additional shipping charges. 

 

How Long Does It Take To Get A Refund? Please allow sufficient time for your order to arrive at our facility. We recommend you keep a record of your tracking number so you can track your return and know when it is delivered. Once we receive the items your refund will be processed within 5-10 business days. Keep it mind it may take additional time to appear on your debit/credit card.

 

What Are Shipping Costs? Shipping UPS Ground to the continental U.S. is $7.00 for the first pair and $2.00 for each additional pair. Second Day Air shipping to the continental U.S. is $27.00 for the first pair and $2.00 for each additional pair. Shipping UPS Ground to Hawaii, Alaska and Puerto Rico is $22.00 for the first pair and $5.00 for each additional pair.

 

How Do I Use A Promotion Code? Promotion codes can be applied during checkout. We only accept promo codes from our website and do not accept promo codes from other vendors. If you are having trouble with your promo code make sure your purchase meets the criteria. If you have received a free shipping code please make sure to enter your shipping address first before trying to apply the promo code. Promo codes are not retroactive and cannot be applied after payment is processed.

 

Do You Offer A Warranty? Yes! If you feel like you have received a defective shoe please give us the opportunity to make it right. Drew Shoe offers a return period of 6 months on any defective pair purchased directly with us. Reach out to our customer service team for assistance, customerservice@drewshoe.com.

 

What size Berkemann should I purchase? Just like clothing, shoe sizes vary from manufacturer to manufacturer. At Berkemann-USA, we base our sizes on the Brannock Device available in most shoe stores. To get the best possible fit, we recommend having your foot measured by a reputable shoe store before ordering any one of our shoes.

 

How do I Clean My Shoes? When cleaning your shoes it it always best to first test an inconspicuous area. Full Grain Leather, wash only with a damp cloth and mild soap. Apply a cream polish that matches the color of the shoe and let sit for a few minutes. Buff with a clean, soft cloth or soft brush for shine. Let the shoes air dry. Suede or Nubuck-brush lightly with a soft brush specifically made for suede and nubuck products. This brush can be purchased at your local shoe store. Brush the material on occasion to refresh. We are not responsible for damages due to cleaning.

 

How Do I Extend The Life Of My Shoes? Always store your shoes at room temperature. Do not store shoes in a shoe box for a long periods of time. Remember to rotate your shoes and wear each pair at least a few days a month. Prolonged storage can cause certain materials to deteriorate, particularly in humid climates.

 

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